Cultural Intelligence (CQ)

Promoting a greater understanding of intercultural interactions, this timely and engaging Research Handbook provides an overview of the current state of research on cultural intelligence and analyzes its prospects for the future. Including contributions from key researchers in the field as well as those with a more critical perspective, this comprehensive Research Handbook addresses the conceptual backdrop, the measurement and the antecedents of cultural intelligence. It further examines the outcomes associated with cultural intelligence, offers a higher-level analysis of the concept, and concludes with an evaluation of the future research prospects of cultural intelligence. All in all, the Handbook investigates the heightened importance of intercultural interactions among individuals, groups, organizations, and societies in an increasingly interconnected global community. Covering a wide range of perspectives on cultural intelligence and related constructs, this Research Handbook will be essential reading for students, scholars, and researchers in the areas of employment relations, international business, international and cross-cultural management, occupational psychology, and organizational behavior.

Curiosity can instantly connect you with anyone. It's what sets us apart from robots and it's a key factor behind curing cancer, stopping terrorism, and resolving interpersonal conflicts. Meanwhile, international travel is the ideal laboratory for putting your curiosity to work.This is a book about the power of curiosity to improve the way we travel. Rooted in decades of research on curiosity and cultural intelligence, David Livermore explores the key research behind curiosity and exemplifies it through exploring the dilemmas faced when traveling abroad. These include quandaries like: Why do people always cut in line here? Why do they eat the fish eye? Why would someone give me the wrong directions instead of just telling me they don't know?In addition, the book provides practical travel tips on everything from exchanging money, traveling on a budget, and dealing with jet lag. This book will equip you to leverage the power of curiosity and travel to make you happier, to connect with others, and to solve problems big and small.

The keys to adapting to--and succeeding in--any culture: "Highly recommended reading for business people." --Library Journal   In today's global economy, the ability to interact effectively across cultures is a fundamental job requirement for just about everyone. But it's impossible to learn the customs and traits of every single culture. David Thomas and Kerr Inkson present a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. You'll learn to discard your own culturally based assumptions and pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. The authors show how to apply cultural intelligence in a series of specific situations: making decisions; communicating, negotiating, and resolving conflicts; leading and motivating others; and designing, managing, and contributing to multicultural groups and teams.   This extensively revised third edition has been updated with new stories showing cultural intelligence in action. Thomas and Inkson have broadened the focus beyond business to include organizations of all kinds--nonprofits, governments, educational institutions, and more. And they include a reliable and valid measure of cultural intelligence based on a decade of research by an international team of scholars.

Today's board rooms, think tanks, and staff lounges are more diverse than ever before. These cultural differences can either lead to gridlock among stubborn, single-minded thinkers or they can catalyze innovation and growth among an expansive team of creative, distinctive individuals. Diverse teams are far more creative than homogenous teams--but only when they are managed effectively. Driven by Difference identifies the management practices necessary to minimize conflict while maximizing the informational diversity found in varied values and experiences.  Drawing on the cultural intelligence, or CQ, of diversity success stories from Google, Alibaba, Novartis, and other groundbreaking companies, this must-have resource teaches managers of diverse groups how to: Create an optimal environment Consider the various audiences when selecting and selling an idea Design and test for different users Fuse differing perspectives Align goals and expectations New perspectives and talents have joined your company's ranks in recent years. Are you seeing the increased innovation and success that should be resulting from such diversity?

Succeeding in today's global market requires a new set of skills than it did when the pioneers of the twentieth century were making their mark but don't let that intimidate you from expanding your business beyond our borders. In order to negotiate with vendors from other countries, it is not necessary to immerse yourself in the culture for an extended period of time, or take a month-long trip to learn what people are like. As cross-cultural interactions become increasingly virtual, cultural intelligence--or CQ--becomes the key to taking your business global, and doing so effectively. Having done training and consulting for leaders in more than 100 countries, David Livermore, president and partner at the Cultural Intelligence Center, has detailed a four-step model for improving your CQ and maximizing your impact in managing across cultures. In Leading with Cultural Intelligence, Livermore will help you learn about: Drive--boost your motivation for and confidence in interacting with other cultures Knowledge--understand the relevance of differences in religion, values, norms, and languages Strategy--plan ahead for unfamiliar cultural settings, but remain flexible if actual experience differs from expectations Action--successfully adapt your behavior to each situation Featuring fresh research, case studies, and statistics on the ROI of improving your CQ, this new edition of Leading with Cultural Intelligence with help you thrive in any business environment--whether it's across the world or in your own backyard.

When cultural intelligence (CQ) is increased, diverse perspectives create better solutions. The CQ Insights Series examines the specific knowledge, skills, and behaviors involved in developing cultural intelligence (CQ). The series includes resources devoted to the four capabilities of cultural intelligence (CQ Drive, CQ Knowledge, CQ Strategy, CQ Action) and other specific applications for improving and applying CQ. This is the first book in the CQ Insights Series and it's focused on improving CQ Knowledge.

IQ, EQ, and nowaCQ A proven way to measure cultural intelligence, with strategies for pushing the score higher. The CQ Self-Assessment is not available in this electronic edition of The Cultural Intelligence Difference. You can purchase the assessment at www.CulturalQ.com or access it by purchasing a print edition of this book. Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: A scientifically validated instrument for measuring their personal CQ score o Customized strategies for improving interactions with people from diverse cultures o New findings on the bottom-line benefits of cultural intelligence o Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skillsuand provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating todayAEs work world with finesseuand success."

This book explains to those living and working in another country how to identify and develop their Cultural Intelligence, or CQ. Cultural intelligence is an outsider's natural ability to interpret and respond to unfamiliar cultural signals in an appropriate manner. CQ is distinguished by three core features: the head, or the ability to discover new information about a culture; the heart, or one's motivation and confidence in dealing with a culture; and the body, or the capability to adapt actions and behavior so that they are appropriate in a new culture. A manager with a high CQ can enter into new cultural settings--national, professional, organizational, regional--and immediately understand what is happening and why, confidently interact with people, and engage in the right actions. Filled with real-world examples and case studies, this book explains how to assess one's own skills and improve one's CQ.